How we operate

The appointments are booked through telephone, email or SMS. Our staff can speak fluently English, France, Italian.
Inform us about your destination, in order to plan your transfer.

RESERVATION

Reservations are made either online, by filling in the Maistros booking form, or by phone. Reservations within 48 hours are only made by phone. In case of an online request, the reservation should be confirmed by Maistros.

AGE

The driver must be 23 years old or older and must hold a valid driver’s license for at least a year.

LICENSE

The driver must be 23 years old or older and must hold a valid driver’s license for at least a year.
The driver’s license should have be issued by a European Union country. In case of a non EU country, the driver must be in possession of an International Driving License, which must be accompanied by the driving license of his country. The Driving License, Passport or Identity must be genuine. Fax or Photocopies are not accepted.

FUEL POLICY

The vehicle should be returned with the same amount of fuel as it was received. Otherwise, the customer will be charged for refueling. There is no refund for unspent fuel.

RETURN - PICK UP

The car is returned to the Office. Receipt and return to another point is made after a consensus.

PAYMENT METHODS

Payment is made at the beginning of the rental aggrement by cash or credit card. In case of extension of the lease the payment is made after consultation.

KILOMETER CHARGES

Unlimited mileage.

ADDITIONAL DRIVER

There is no charge for a second driver.

CHILD'S SEAT

No extra charge.

CAR TRANSPORT BY SHIP

Only with the prior written permission of Maistros. No insurance is provided for damage caused to the rented car during boat transport and stay at the port.

TRAFFIC & PARKING INFRINGEMENTS

Fines and any other consequences of traffic offenses are entirely and exclusively borne by the tenant, who is obliged to pay them to the corresponding authorities.

LEASING EXTENSION

The lessee will have to inform the office two days before it expires. This is accepted if there is availability, and payment is made after consultation.

DAMAGES-ACCIDENTS

In case of an accident or damage, the lessee is obliged to inform the Office immediately, otherwise no damage is recognized and the lessee is fully charged.

FACILITIES

Unlimited mileage, Telephone support.

INSURANCE

Basic insurance covers all cars. Comprehensive insurance covers only certain cars, for which the lessee must pay 500 € in case of an accident.

PERSONAL INFORMATION

During the lease, Maistros may use all information of the lessee in case the lessee violates the terms of this agreement.